Privacy Policy – Compare Halal Finance Australia

Compare Halal Finance Australia (“we”, “us”, “our”) respects your privacy and is committed to handling personal information openly and transparently. This Privacy Policy explains how we collect, use, disclose, store and manage personal information through the Australian version of our website.

Who this policy applies to

This policy applies to visitors to the Australian Compare Halal Finance website, people who contact us, submit enquiries, request comparisons, sign up for updates, or otherwise interact with us online.

What information we collect

We may collect personal information such as:

• your name
• email address
• phone number
• state or location
• the type of financial product you are interested in
• messages or details you provide in enquiry forms
• technical information such as IP address, browser type, device information, pages visited, and website usage data

How we collect personal information

We may collect personal information when you:

• fill in a contact or enquiry form
• ask to compare or shortlist providers
• subscribe to email updates
• contact us by email or other channels
• use our website, including through cookies, analytics tools, and similar technologies

Why we collect and use personal information

We may use personal information to:

• respond to enquiries
• help you compare or shortlist relevant providers
• improve our website, content, and comparison experience
• send updates, newsletters, or marketing communications where permitted
• maintain security, detect misuse, and protect the integrity of the platform
• comply with legal or regulatory obligations

Disclosure of personal information

We may disclose personal information to:

• service providers who help us operate the website, such as hosting, analytics, email, or CRM providers
• professional advisers, contractors, and technology providers
• selected finance providers or brokers, where you ask us to connect you with them
• regulators, law enforcement, or other parties where required by law

Overseas disclosure

Some of our service providers may store or process personal information outside Australia. For example, website hosting, analytics, email, and cloud service providers may operate in other countries. Where this occurs, we take reasonable steps to ensure personal information is handled appropriately.

Cookies and analytics

We may use cookies, analytics, and similar technologies to understand how visitors use the site, improve content, measure performance, and support website functionality. This may include collecting information such as IP address, referral source, page views, device type, and session behaviour.

Direct marketing

We may send marketing or update emails where you have subscribed, requested information, or where otherwise permitted by law. You can unsubscribe at any time using the unsubscribe link in the email or by contacting us.

Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Access and correction

You may request access to personal information we hold about you, and you may ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

Anonymity and pseudonymity

Where lawful and practical, you may choose to interact with us anonymously or using a pseudonym. However, in some cases we may need identifying details to respond to a request or connect you with a provider.

Complaints

If you have a privacy complaint, please contact us first using the details below. We will review your complaint and respond within a reasonable time. If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner (OAIC).